A leading smartphone manufacturer announced it has suspended sales of its newest product and is recalling the devices after batteries exploded when the phones were plugged in to charge.
South Korea’s Samsung quit selling their Galaxy Note 7 on Friday, Sept. 2. It had only been released on the South Korean and United States markets two weeks prior. In the short time since their product launched, Samsung sold 2.5 million of the $850 phablets. Prior to the incidents with the batteries exploding, customers had raved about the 5.7″ pen-based device, which can be unlocked using the iris of its owner, is water resistant and has 64GB of storage.
Samsung plans to replace customers’ smartphones with new devices.
Wireless carriers in the United States quit selling the Note 7 the same day as the company’s announcement. They are now handling returns and exchanges.
T-Mobile has offered full refunds, similar devices or the option to wait for the redesigned Note 7, which is anticipated to be ready for distribution within a couple of weeks. Customers who preordered their phablets but return them can still keep their year’s free subscription to Netflix.
Verizon customers have until the end of September to return their Note 7s for an exchange.
Sprint is offering customers with Note 7’s “similar device[s]” while Samsung resolves issues with the batteries and manufactures safe replacements.
AT&T issued a statement noting “customers are strongly encouraged to exchange the Samsung Note 7 for a new device.” They are allowing Note7 owners to pick out new smartphones and return their Note 7 accessories.
Samsung told USA TODAY in email correspondence that a “small number” — previously said to be 35 — of phones worldwide were defective. The president of Samsung Electronics America commented that the manufacturing giant was “taking a proactive approach” and is “encouraging customers to exchange their Note 7 by taking advantage of our Product Exchange Program.”
Voluntary product recalls can help ameliorate the damage to a company’s brand when a product causes harm to consumers. If you were injured by a product involved in a recall, you may need to take legal action to be financially compensated for any damages or losses.
Source: USA TODAY, “Samsung to recall Galaxy Note 7 off battery issue,” MIke Snider, Sep. 02, 2016